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Privacy Policy

This Policy sets out the specifics. In the field of processing user data of the Service located at https://riorise.com/(hereinafter referred to as the “Service”) and game servers available through it (hereinafter referred to as the “Servers”). This Policy also includes all appendices and additions to it. This document (hereinafter referred to as the “Policy”) is an integral part of the User Agreement.

The text of this document is posted on the website https://riorise.com/ When downloading, installing, registering, gaining access and any other way of using the Service, you fully accept the terms of this Policy and express your specific consent to the processing of your data in the manner and for the purposes as described in this document.

If you do not agree with this Policy, please do not download, install or otherwise use the Service. The Service Administration has the right to change and/or supplement this Policy from time to time without prior written notice to users. A new version of this document is posted at https://riorise.com/. You should periodically review any changes and/or additions made to it. If you continue to use the Service after making changes to this document, you confirm your acceptance of the new version of the Policy.

  1. Purposes of processing user data

    Data may be provided by users upon request of the Service in connection with the execution of concluded agreements. Cases of data provision by the user (without limitation):

    • When creating an account on the website https://riorise.com/ and/or on any associated Server and its management; - When participating in testing additional gaming services and/or Service updates (if applicable);
    • When participating in in-game promotions, competitions and other similar events;
    • When sending requests, letters or making other types of contacts with the Service Administration;
    • When using additional, special services within the Game. Your data is processed for the following purposes (but not limited to);
    • Providing the ability to create and subsequently use and manage a user account on the Service;
    • Participation in the Game and access to gaming opportunities provided for in the Game scenario;
    • Interaction with other users;
    • Correcting errors, developing new gaming features and services;
    • Interaction with Users to receive comments regarding the Service, provide support to Users, send notifications and other important messages regarding the Service;
    • Reception, processing and verification of payments;
    • Providing technical support;
    • Information about future events related to the Service, their updates and other similar events.

  2. Data about users collected and processed by the Service.

    The data that the Service collects and processes may include (but is not limited to):

    • Name, nickname (character nickname);
    • User ID (login or user ID);
    • E-mail address;
    • Payment information, etc.

  3. Other data collected and processed by the Service.

    In order to provide quality services, the Service collects and processes additional non-individual data, such data includes:

    • Unique user device identifier (HWID) and parameters of the software used;
    • Operating system version, device type and hardware identifiers;
    • Time zone;
    • Information about the user’s actions on the Service and directly in the Game (logs of game actions, actions on the Service, in-game achievements, time spent in the Game, time of the last login to the Game, information about logins to the Game, etc.).

  4. The Service may collect information about your IP address and information about the geographic location of the device from which you access the Service and Servers in order to provide you with services and information available for the relevant territory in which you are located.

  5. Data storage.

    The data storage period is the period during which related gaming services are provided (for the longest period), unless a different period is provided by applicable law.

  6. Usage. Distribution and transmission of data.

    The Service may combine (merge, splice) and use combined user data with other information (including other data collected by the Service, as defined in Section 4 of this Policy) to provide, manage and develop the Game. In addition, your data may be provided in the following cases:

    • When necessary to comply with the law, for example, investigating payment fraud and any other illegal activity;
    • When there is reasonable suspicion of a potential or existing violation of the rights of the Service; THE SERVICE ADMINISTRATION DOES NOT TRANSFER YOUR DATA TO THIRD PARTIES.

  7. Other obligations of the parties.

    The user is responsible for the completeness and accuracy of the data provided by him. If there are inconsistencies and/or incorrectness in the data provided by you, they must be changed, including by contacting the Service technical support specialists, whose contacts are listed in the Support section on the Service website - https://riorise.com/.

    The Administration of the Service reserves the right, when deleting and/or changing user data, to store the data that is necessary for the purposes of compliance with applicable law, ensuring the safety and effectiveness of the Service and the Game.

  8. Cookies

    9. Cookies - are small pieces of information stored by your Internet browser on your computer's hard drive. Like most websites, RIO RISE uses cookies to establish a connection between you and the information you provide on our website and thereby provide you with personalized content so that we can better serve you when you use our Services. To take advantage of these features, you must accept and allow cookies.

    We would like to note that if you choose not to accept cookies, you may not be able to fully experience all features of our Service. By activating your browser's cookie feature, you consent to the collection and processing of data as described here.

    The Website also uses so-called authorization cookies, which are designed to store information and data provided by the user on the Service's websites, in order to avoid multiple and/or repeated submission of such data in one or more visiting sessions, in order to improve usability Service.